Frequently Asked Questions

Have questions? We've got answers. If you can't find what you're looking for, feel free to contact us.

Orders

How do I place an order?

Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Can I modify or cancel my order after placing it?

We process orders quickly. If you need to make changes, please contact us immediately at support@vasioraluxe.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

How will I know my order has been confirmed?

You will receive an order confirmation email shortly after placing your order. Please check your spam or junk folder if you don't see it in your inbox.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days within Canada. Express shipping options are available at checkout. International orders may take longer depending on the destination.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a certain threshold. Please refer to our Shipping and Delivery page for current details.

Can I track my order?

Absolutely. Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for items in their original, unused condition. Please visit our Refund Policy page for full details.

How do I initiate a return?

Contact our support team at support@vasioraluxe.com with your order number and reason for return. We will guide you through the process.

Products

Are your products authentic?

Yes. At Vasiora Luxe, we are committed to offering only authentic, high-quality products. Every item in our collection is carefully curated to meet our luxury standards.

How do I find the right size?

Each product page includes a detailed size guide. If you need further assistance, don't hesitate to reach out to our team.